Privacy Policy

1. Who we are

Nomadic Tails provides dog walking, grooming, dog sitting and related pet-care services. For the purposes of UK data protection law, Nomadic Tails is responsible for deciding how personal information collected through this website and in connection with its services is used.

Questions about this policy or about personal information can be sent to hello@nomadictails.co.uk.

2. Information we may collect

We may collect names, telephone numbers, email addresses, home or collection addresses, enquiry details, booking information, service preferences and communications sent to us by email, telephone, WhatsApp, social media or through website forms.

Where it is relevant to providing pet-care services, we may also hold information supplied by an owner about a dog, including routines, behaviour, feeding instructions, emergency contacts, veterinary details, access arrangements and other information reasonably needed to provide safe and appropriate care.

3. How information is collected

Information may be provided directly when an enquiry is made, a service is booked, a form is completed, a message is sent, or information is otherwise supplied to Nomadic Tails. Limited technical information may also be generated automatically when the website is used, for example through essential website functions or server logs.

4. Why we use personal information

Personal information may be used to respond to enquiries, arrange and deliver services, communicate about bookings, manage collections and drop-offs, maintain service records, administer payments, deal with requests or complaints, improve the website and services, protect the safety of clients and animals, and comply with legal, accounting or regulatory obligations.

Depending on the circumstances, processing may be necessary to take steps at a customer's request before entering into a contract, to perform a contract, to comply with a legal obligation, or for legitimate business interests that do not override an individual's rights.

5. Communications and marketing

Service-related communications may be sent where they are necessary to manage an enquiry, booking or ongoing customer relationship. Promotional messages should only be sent where there is an appropriate lawful basis and, where required, consent. Marketing preferences can be changed by contacting Nomadic Tails.

6. Photographs and social media

Photographs or videos of dogs may be taken in connection with walks, grooming or other services. Where images are used for marketing or social media, Nomadic Tails should respect any preferences or permissions agreed with the owner. Owners can contact Nomadic Tails if they do not want identifiable images of their dog used publicly.

7. Sharing information

Personal information is not sold. Information may be shared only where reasonably necessary with service providers that support website hosting, email, communications, payments, administration or other business operations, or where disclosure is required by law.

Where third-party providers process information on our behalf, they are expected to handle it securely and only for the purposes for which it has been provided.

8. How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including the management of customer relationships, accounting, dispute resolution, insurance and legal obligations. Different categories of information may therefore be retained for different periods.

9. Security

Reasonable administrative and technical measures are used to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, individuals may have rights to request access to their personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or transfer of information. Where processing is based on consent, consent can normally be withdrawn for future processing.

A complaint about the handling of personal information may also be made to the UK Information Commissioner's Office. We would appreciate the opportunity to address any concern directly first.

11. Third-party links

The website may link to third-party websites, social networks or services. Nomadic Tails does not control the privacy practices of those third parties and their own privacy notices should be reviewed separately.

12. Changes to this policy

This privacy policy may be updated from time to time to reflect changes to the website, services, business practices or legal requirements. The version displayed on this page is the current version.